Terms of sale

Definitions

The terms and expressions identified by a capital letter in these General Terms and Conditions of Sale have the meaning indicated below (whether used in the singular or plural).

General Terms and Conditions of Sale: refers to this document, i.e., the terms and conditions governing the relationship between TOUTOU BISCUITS and the CLIENT.
Order: refers to the CLIENT’s purchase order for one or more Product(s) or Service(s) placed through the website https://www.en-tete-a-truffe.fr/ or via Customer Service.
Website: refers to the website accessible at https://www.en-tete-a-truffe.fr/.
Product: refers to a product or service offered for sale on the website https://www.en-tete-a-truffe.fr/.
CLIENT: refers to a natural or legal person, acting as a consumer, who uses the website https://www.en-tete-a-truffe.fr/ and purchases one or more Product(s) for their personal needs, having first accepted the General Terms and Conditions of Sale.

Purpose

These General Terms and Conditions of Sale are intended to define the contractual relationship between TOUTOU BISCUITS and the CLIENT and the conditions applicable to any purchase made via the website https://www.en-tete-a-truffe.fr/.

By accepting these General Terms and Conditions of Sale, you declare that you have reached the age of majority in your country, state, or province of residence, and that you have given us your consent to allow any minor under your responsibility to purchase from this online store.

The use of our products for any illegal or unauthorized purpose is prohibited.

TOUTOU BISCUITS reserves the right to modify these General Terms and Conditions of Sale at any time, in order to comply with any new regulations or to improve the use of its website. Therefore, the applicable conditions will be those in force on the date the CLIENT places the order.

Prices

The prices listed on the product sheets of the online catalog are prices in Euros (€) including all taxes (VAT included), taking into account the VAT applicable on the day of the order. Any change in the VAT rate may be reflected in the product prices.

TOUTOU BISCUITS reserves the right to modify its prices at any time, it being understood that the price listed in the catalog on the day of the order will be the only price applicable to the CLIENT.

Products remain the property of https://www.en-tete-a-truffe.fr/ until full payment has been received by https://www.en-tete-a-truffe.fr/.

Promotional products will be marked with a “PROMOTION” badge or a crossed-out price; our promotions are valid while stocks last at the time of the order and during the displayed period.

For CLIENTS outside mainland France, https://www.en-tete-a-truffe.fr/ is required, in accordance with applicable law, to charge VAT on orders shipped to most countries of the European Union.

For CLIENTS outside the European Union and French overseas territories, orders are not subject to VAT but may be subject to local taxes and customs duties applicable in the country of receipt. These duties and fees are not the responsibility of https://www.en-tete-a-truffe.fr/ and are payable by the CLIENT.

Warning: Any inaccurate information provided by the CLIENT with the aim of evading VAT may result in civil fines and criminal prosecution.

The prices of the Products indicated on the website https://www.en-tete-a-truffe.fr/ do not include handling and shipping fees, which are charged in addition to the price of the purchased Products, depending on the total amount of the order.

Order

Contractual information is presented in French and will be confirmed with the same contractual information at the latest at the time of delivery. The company https://www.en-tete-a-truffe.fr/ reserves the right to cancel or refuse any order from a client with whom there is a dispute relating to the payment of a previous order.

To order Products on the website https://www.en-tete-a-truffe.fr/, the CLIENT must create an account by providing the required information on the registration form.

In this regard, the CLIENT declares that they provide complete and accurate personal information allowing for their precise identification in any situation. Any false or defamatory personal information may result in the closure of the CLIENT’s account and cancellation of their order.

The account creation section is directly accessible from the main menu bar. On each visit, the CLIENT, if they wish to place an order or view their account (order status, personal information, etc.), must log in using their credentials.

Payment

The price of the Products and the logistics and delivery preparation fees are payable in full by the CLIENT at the time the Order is placed.

The website https://www.en-tete-a-truffe.fr/ may offer the CLIENT different payment options to choose from:

By bank card:
After choosing the bank card payment method, the Client is redirected to the secure payment system interface to enter their personal bank card details securely. If the payment is accepted, the order is recorded and the contract is definitively formed. Payment by bank card is irrevocable.

By PayPal:
After choosing the PayPal payment method, the Client is redirected to the secure PayPal interface to enter their login details securely and select a payment method linked to their PayPal account. If the payment is accepted, the order is recorded and the contract is definitively formed. Payment by PayPal is irrevocable.

Right of Withdrawal

In accordance with Article L121-21 of the French Consumer Code, the Client has a period of fourteen working days from the date of receipt of their order to exercise their right of withdrawal and return the product to the seller for an exchange or refund without penalty.

The product must be in the same condition as when you received it and must not be damaged in any way. You are allowed to remove the product from its packaging, unless the packaging is sealed.

If you decide to return the items, you must inform us by filling out the withdrawal form on our website. You can also notify us that you wish to return your order by sending us an email at STELLIEPATISSERIE@gmail.com. Please note that you must return the items within 14 days of your notification of return. Return shipping costs are the responsibility of the Client.

However, under Article L221-28 of the same code, “The right of withdrawal cannot be exercised for contracts:

3° For the supply of goods made to the consumer’s specifications or clearly personalized;
4° For the supply of goods which are liable to deteriorate or expire rapidly;
5° For the supply of goods which have been unsealed by the consumer after delivery and cannot be returned for reasons of hygiene or health protection.”